Storage Enfield Town Service Terms and Conditions
These Terms and Conditions govern the provision of storage and associated removal services by Storage Enfield Town to you, the customer. By making a booking, using our storage facilities, or engaging our removal services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests storage or removal services from Storage Enfield Town.
Services means any storage, collection, delivery, packing, loading, unloading or removal services provided by Storage Enfield Town.
Storage Facility means any warehouse, self-storage unit, container, or similar premises used by Storage Enfield Town for the storage of goods.
Goods means any items, personal belongings, furniture, equipment or other property accepted by Storage Enfield Town for storage or removal.
Contract means the agreement between Storage Enfield Town and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Enfield Town provides storage solutions and related removal services to domestic and commercial customers. Services may include, depending on the agreed quotation, collection of goods, transport, storage, and subsequent redelivery or removal to another address.
The precise scope of the Services will be set out in our written quotation or confirmation issued to the Customer before the Contract is formed. Any additional services requested after the Contract is agreed may be subject to additional charges.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate information about the goods, access at collection and delivery addresses, required dates, duration of storage, and any special requirements. Quotations are normally given based on the information supplied and may be revised if that information is inaccurate or incomplete.
3.2 Acceptance of quotation
A booking is not confirmed until the Customer has accepted our quotation and we have issued a written confirmation. Verbal quotations or indications of price are not binding until confirmed in writing.
3.3 Information responsibilities
The Customer is responsible for ensuring that all information supplied during the booking process is accurate, including the volume or quantity of goods, access restrictions, parking arrangements, and any items requiring special handling. If, upon arrival, the situation differs materially from the information provided, Storage Enfield Town reserves the right to adjust the price, reschedule the work or, if necessary, decline to carry out part or all of the Services.
3.4 Changes to booking
Any requested change to dates, times, addresses, or scope of work is subject to availability and may result in an amended quotation and revised charges. Changes are only confirmed when acknowledged in writing by Storage Enfield Town.
4. Payments and Charges
4.1 Pricing
All prices are stated in pounds sterling and are exclusive of any applicable taxes unless explicitly stated otherwise. Quotations are based on the information provided by the Customer and are subject to revision if that information proves to be inaccurate.
4.2 Deposits and advance payment
Storage Enfield Town may require payment of a deposit or full advance payment prior to the commencement of Services. The amount and due date of such payment will be set out in the quotation or booking confirmation.
4.3 Ongoing storage fees
Storage fees are normally payable in advance for each billing period, which may be weekly or monthly, as specified in the Contract. All storage fees must be paid in full on or before the due date.
4.4 Methods of payment
Payment methods will be notified to the Customer at the time of booking or invoicing. Time for payment shall be of the essence of the Contract.
4.5 Late or non-payment
If the Customer fails to make any payment when due, Storage Enfield Town may charge interest on overdue sums, suspend Services, refuse access to the Storage Facility, and, after giving reasonable notice and following applicable legal procedures, exercise a lien over stored goods and sell such goods to recover outstanding sums and costs.
5. Cancellations and Amendments
5.1 Customer right to cancel
The Customer may cancel or amend a booking by providing written notice. Cancellation terms and any applicable charges will be set out in the quotation or booking confirmation and may vary depending on the notice period provided.
5.2 Typical cancellation fees
Without limiting our rights under a specific quotation, Storage Enfield Town may charge a cancellation fee where Services are cancelled on short notice, to cover administrative costs, lost bookings, and staff or vehicle allocation. The closer the cancellation is to the scheduled date, the higher the cancellation charge may be, up to the full quoted amount.
5.3 Cancellation by Storage Enfield Town
Storage Enfield Town may cancel or suspend Services where the Customer has not paid required sums, has provided materially inaccurate information, or where carrying out the Services would be unsafe, unlawful, or impossible due to circumstances beyond our control. In such cases, we will use reasonable efforts to notify the Customer as soon as practicable and, where appropriate, offer an alternative date or a refund of amounts paid for Services not provided.
6. Customer Responsibilities
6.1 Access and parking
The Customer must provide adequate access for vehicles and personnel at collection and delivery addresses and at any other agreed location. This includes arranging and paying for any required parking permits or suspensions. Storage Enfield Town is entitled to charge for waiting time or additional travel caused by inadequate access or parking arrangements.
6.2 Packing and preparation
Unless otherwise agreed in writing, the Customer is responsible for properly packing and securing all goods prior to collection. Fragile or high-value items should be clearly identified and suitably protected. Storage Enfield Town does not accept liability for damage arising from insufficient packing where packing is carried out by the Customer.
6.3 Prohibited and restricted items
The Customer must not store or request removal of any goods that are illegal, dangerous, explosive, corrosive, flammable, perishable, infested, contaminated, or otherwise unsuitable for storage. This includes, without limitation, gas bottles, chemicals, firearms and ammunition, live animals, plants, and any waste materials or substances classified as hazardous.
6.4 Disclosure of contents
The Customer must accurately describe the contents of all boxes, containers, or packages if requested by Storage Enfield Town, in order to ensure compliance with safety and waste regulations. We may refuse to handle any item that we reasonably suspect to be prohibited or hazardous.
7. Waste Regulations and Environmental Compliance
7.1 General obligations
Storage Enfield Town operates in accordance with applicable waste management and environmental regulations. The Customer must not use the Services to dispose of waste unlawfully or to circumvent legal requirements relating to the handling and disposal of waste materials.
7.2 Prohibited waste
The Customer must not place or leave waste, rubbish, building debris, or discarded materials in storage units or in any vehicle, unless such materials have been specifically included in the quotation and agreed as part of a lawful disposal service. Prohibited waste includes hazardous or controlled waste, tyres, chemicals, oils, asbestos, clinical or medical waste, and electrical items subject to special disposal rules, unless expressly agreed in writing.
7.3 Additional charges and refusal
Where waste or prohibited items are discovered in the Customer's goods or storage area, Storage Enfield Town may at its discretion refuse to handle such items, require the Customer to remove them, or arrange for lawful disposal and charge the Customer for all associated costs, fees, and administrative expenses.
7.4 Legal compliance
The Customer agrees to comply with all legal requirements relating to waste, recycling, and environmental protection. Storage Enfield Town may cooperate with relevant authorities where there is suspicion of unlawful waste activity or breach of environmental regulations.
8. Liability and Limitations
8.1 Duty of care
Storage Enfield Town will exercise reasonable care and skill in handling, transporting, and storing the Customer's goods. However, certain risks are unavoidable in removal and storage operations, and the limitations in this section apply.
8.2 Exclusions of liability
Storage Enfield Town shall not be liable for loss or damage arising from the following causes, except where caused by our negligence or breach of duty: normal wear and tear, atmospheric or climatic conditions, inherent defects or fragility in goods, insufficient packing by the Customer, handling of goods against our advice, or loss of data or software.
We shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services.
8.3 Limits on liability
Unless a higher level of cover is expressly agreed in writing and an additional charge paid, the total liability of Storage Enfield Town for loss of or damage to goods shall not exceed a reasonable replacement value subject to any monetary cap specified in the quotation or confirmation. The Customer is encouraged to obtain appropriate insurance for items of high value or special importance.
8.4 Notification of loss or damage
The Customer must inspect goods as soon as reasonably practicable following collection or delivery and must notify Storage Enfield Town in writing of any apparent loss or damage within a reasonable time period specified in the Contract. Failure to notify within this time may affect our ability to investigate and may reduce or extinguish any liability to the extent permitted by law.
8.5 Non-excludable rights
Nothing in these Terms and Conditions shall limit or exclude any liability which cannot be limited or excluded by law, including liability for death or personal injury caused by negligence and for fraud or fraudulent misrepresentation.
9. Right of Lien and Sale of Goods
9.1 Lien
Storage Enfield Town shall have a general and particular lien over any goods in its possession for all sums due and payable by the Customer under the Contract or any other agreement.
9.2 Sale of goods
If any sum remains unpaid for a period specified in the Contract after it has become due, Storage Enfield Town may, after giving the Customer reasonable written notice and following all applicable legal requirements, sell all or part of the goods and apply the proceeds towards the unpaid sums and reasonable costs of sale. Any remaining balance shall be held for the Customer.
10. Access to Stored Goods
10.1 Access arrangements
Access to stored goods is subject to Storage Enfield Town's opening hours, security procedures, and any prior appointment requirements. We may require proof of identity and authority before granting access.
10.2 Restrictions
We may temporarily restrict access to the Storage Facility for security, maintenance, safety, or legal reasons. Where possible, reasonable notice will be given to the Customer.
11. Termination of Storage
11.1 Termination by customer
The Customer may terminate the storage service by giving the notice period specified in the Contract and by paying all sums due up to the date of removal of the goods.
11.2 Termination by Storage Enfield Town
Storage Enfield Town may terminate the Contract where the Customer is in material breach of these Terms and Conditions, including non-payment, storage of prohibited items, or misuse of the Storage Facility. In such cases, we will give notice where reasonable and will allow the Customer a reasonable opportunity to remove goods, subject to payment of all sums due and compliance with legal obligations.
12. Data Protection and Privacy
Storage Enfield Town may collect and process personal data for the purpose of providing Services, managing accounts, complying with legal obligations, and improving operations. Personal data will be handled in accordance with applicable data protection laws and any privacy information made available to the Customer.
13. Force Majeure
Storage Enfield Town shall not be liable for any delay or failure to perform the Services due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, industrial disputes, road closures, accidents, or actions of public authorities. In such circumstances, we will use reasonable endeavours to resume Services as soon as practicable.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or the Contract shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the parties and supersede all prior discussions, communications, or representations relating to the subject matter.
15.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Enfield Town.
15.3 Severability
If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
15.4 Assignment
The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of Storage Enfield Town. We may assign or subcontract our rights and obligations where this does not materially reduce the level of service provided to the Customer.
15.5 No waiver
Failure or delay by Storage Enfield Town in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By proceeding with a booking or continuing to use the Services, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
